Support for Byter
Byter support is founder-operated by Mani Bondari. Every request is reviewed directly, with a standard response window of 24-72 hours.
24-72h
response target
Direct
founder review
Apple
billing handled by
The support routes are explicit so users know where to go first.
General issues, privacy requests, and legal/security reports each have a clear inbox. Faster triage starts with better routing.
General support
mani.byter@gmail.comPrivacy and deletion
mani.byter@gmail.comLegal and security
mani.byter@gmail.comUse a template when the issue is reproducible.
More context up front reduces the number of back-and-forth emails required to unblock the account or diagnose a bug.
Include screenshots or short screen recordings whenever possible.
Common support questions
These are the issues most users need resolved quickly: login problems, restore flow, cancellation, and deletion.
I cannot log in. What should I include in support email?
Include your account email, device model, iOS version, app version, and a screenshot of the error.
How do I restore purchases?
In the app, open Profile > Settings > Restore Purchases while signed into the same Apple ID used during purchase.
How do I cancel my subscription?
Open iOS Settings > Apple ID > Subscriptions > Byter > Cancel Subscription. Billing is managed by Apple.
How do I request deletion?
Email mani.byter@gmail.com with subject "Deletion Request" and include your account email plus user ID if available.
Restore first, then escalate.
Billing and cancellation are Apple-managed. The quickest fix for entitlement mismatches is usually the in-app restore path.
Cancel via iOS Settings > Apple ID > Subscriptions > Byter > Cancel Subscription.
Restore purchases in-app via Profile > Settings > Restore Purchases.
Full billing details: Subscriptions & Billing.
Deletion and data-rights paths stay one click away.
Support should not require guesswork when the request is about privacy, deletion, or Apple refunds.
Data rights and processing details: Privacy Policy.
Deletion steps: Delete Account.
Apple refund requests: reportaproblem.apple.com.
Byter support will never ask for your Apple password or full card details by email.
If access is out of sync after renewal, run Restore Purchases before opening a ticket.